Thanks babe… will take your suggestions into consideration should I ever decide to do another pre-love sale.

i would hate for you to stop having them due to lost mails!

Thanks for the concern, the gal is now trying to figure out with Singpost why she did not receive the mail. Apparently, her normal mail purchases from a livejournal seller also did not arrive.

chacha,

I didn’t know that salvation army collects donation at the doorstep.. that does save a lot of hassle. Will definitely give them a go especially for clothes that I’ve worn more than twice! thanks for the info!

u went a great deal to help her and even sending her another replacement though not the exact piece.

i felt that she should not be so upset on the refund. lost mail was not ya responsibility, infact, it’s not both of you. guess the postman really mess up this time. but twice???!! it’s terrible.

she shouldnt have blame u for not telling about not topping up on the registered postage. as a seller, u did ya part to indicate clearly. as a buyer, she need to read carefully instead of shifting the blame.

i guess she so upset coz she didnt get to wear the pretty dress for the wedding.

u already tried to help as much and it’s really kind of u to send her another replacement. dont get to bother over this ok?

Minou, thanks for your suggestion… mandatory registered mail could be a good idea.

yenling, I guess there are many ways to deal with such situations , but the point is if it is worth dealing with it in the first place.

I’m not complaining about her… rather about the situation and how it has discouraged me to do any more sales. It is easier to post about it then to explain to each of my readers whenever they email me about when they can expect a next pre-love sale. I understand that on her part she too cannot help it if the mail got lost.

In fact, at the time of your comment, she just messaged me that she read the post and that she did not receive the token I sent. I’ve copy and paste her address back to her to double check cause lost mail once is possible but twice to the same person is just way too much of a coincidence for me to stomach. Is Singpost in her area really that unreliable? I can’t believe it!

I gave her the refund because she was obviously more upset about it then I was. If the refund could ease someone else’s worries why not… it’s not that I was intending to profit in the first place. And for calling singpost… she was the one that asked me to call singpost cause she felt it would be better for me to call. And I didn’t mind calling… it was the inability to do answer her questions and the disappointment that such a pretty piece got lost instead of passing on to someone else that is upsetting.

If I had know the dress would have gotten lost ( which is silly cause thats not possible) then I would have kept it in the hope that I would someday wear it out again since I personally liked that piece.

i guess it is how u handle it as an adult and how u deal with situations. actually i do wonder if she receive the token and what did she said when she receive the token ?

then u can actually not give her the refund since u send her the token or get her to call singpost and ask rather than u yourself get stress up ?

I do have some of your pre-loved items and I hope that this experience will not stop you from selling.

Maybe you would like to impose mandatory registered mail?